We want getting Talking Santa home to be simple.
Here is everything you need to know about ordering, delivery, returns, refunds, and what to do if something goes wrong.
Order processing before dispatch
Tracking provided on every order
Return window from delivery
Help for damaged or faulty items
Orders are typically prepared and dispatched within 1 to 2 business days after your order is confirmed.
Once your order has shipped, we will send you a dispatch confirmation email with your tracking information.
Orders placed on weekends or public holidays will begin processing on the next business day. Processing may take slightly longer during busy periods, particularly around Christmas.
Delivery times depend on your destination and the shipping method selected at checkout.
Delivery estimates begin once your order has been dispatched.
You will see the available delivery options for your address before completing checkout.
Standard shipping is free on all Talking Santa orders.
Express delivery may be available for an additional charge. Any applicable shipping cost will be shown clearly at checkout before you place your order.
Talking Santa may be available in selected countries and regions.
For international orders, customs duties, import taxes, or other local charges may apply depending on your destination.
Where these charges are not collected at checkout, they are the responsibility of the recipient.
We recommend checking your local import requirements before ordering if you are unsure.
Once Talking Santa leaves our warehouse, we will email you a tracking number and a link to follow your delivery.
If your tracking has not updated for several days, please contact us and we will help investigate.
Tracking information may take up to 24 to 48 hours to begin updating after dispatch.
Need to change your delivery address or cancel an order? Contact us as soon as possible.
We will always try to help, but once an order has entered fulfilment or been dispatched, we may no longer be able to make changes. If the order has already shipped, you may need to wait for delivery and follow the normal returns process.
Contact Support →If your order appears to be significantly delayed, please check your tracking information first.
If tracking has stopped updating, your parcel appears to be lost, or it is marked as delivered but cannot be found, contact our support team. We will work with the delivery carrier to investigate and help resolve the issue.
Contact Support →We want you to be happy with Talking Santa.
Eligible products can be returned within 30 days of delivery.
For a standard change of mind return, Talking Santa should be returned:
Your statutory consumer rights are not affected by this policy.
Starting a return is simple.
Send us your order number and let us know you would like to make a return.
Our team will confirm whether your order is eligible and provide the return details.
Pack the product securely with its accessories and follow the provided instructions.
Once the return has been received and checked, we will process your refund.
If you are returning Talking Santa because you changed your mind, return shipping costs may be your responsibility.
If your product arrived damaged, defective, or incorrect, we will cover the reasonable cost of returning it.
Return instructions and any applicable charges will be confirmed before you send the product back.
Once your return arrives, we will inspect it and confirm when your refund has been approved.
Approved refunds are issued to the original payment method.
Please allow several business days after the refund is processed for your bank or payment provider to make the funds available.
Original express shipping charges may not be refundable unless the product was faulty, damaged, or incorrectly supplied.
We do not currently offer direct exchanges.
If you would like a replacement for a change of mind, please return the original product and place a new order.
If Talking Santa is faulty or damaged, contact us before placing another order so we can help arrange the appropriate solution.
If something is not working as expected, please contact us. This may include issues such as:
Please include your order number, a short description of the issue, and photos or video where helpful.
We will assess the problem and, where appropriate, arrange troubleshooting, repair, replacement, or refund in accordance with your consumer rights and our warranty.
Get Product Support →Talking Santa includes a limited product warranty covering eligible manufacturing defects for [WARRANTY PERIOD] from the date of purchase.
The warranty is intended to cover faults arising from normal use and does not cover damage caused by misuse, accidents, unauthorised modification, or normal cosmetic wear.
Full warranty terms will be provided with the product and available online.
Read the Warranty →Nothing on this page limits any rights you may have under applicable consumer protection law.